Know what we store & why

Secure Payment Processing

At Domino101, we prioritize the security of your payment information. We have implemented industry-standard security measures to ensure your financial data remains protected throughout the payment process.

Payment Data Security

We want to assure you that:

• No Card Storage: Domino101 does not store, process, or have access to your credit card or banking information
• Bank-Hosted Processing: All payment transactions are processed through secure, bank-hosted payment pages
• Encrypted Transmission: All payment data is transmitted using SSL/TLS encryption over our HTTPS-certified platform
• PCI Compliance: Our payment partners maintain PCI DSS compliance for secure card data handling

Payment Process

When you make a payment on Domino101:

1. You are redirected to a secure, bank-hosted payment page
2. Your payment information is entered directly on the bank's secure servers
3. We only receive confirmation of payment success or failure
4. No sensitive financial data passes through our servers

Transaction Information We Collect

For payment processing and record-keeping, we may collect:

• Transaction ID and confirmation numbers
• Purchase amount and currency
• Date and time of transaction
• Product or service purchased
• Billing name and address (for invoicing purposes)

Payment Data Retention

We retain transaction records for:

• Legal and regulatory compliance requirements
• Customer support and dispute resolution
• Fraud prevention and security monitoring
• Tax and accounting purposes

Transaction records are kept for a maximum of 7 years as required by law, after which they are securely deleted.

Third-Party Payment Processors

We partner with reputable, certified payment processors who maintain their own privacy policies. These processors are bound by strict data protection agreements and industry standards.

For payment-related privacy concerns, contact us at payments@domino101.com

Refund & Return Policy

We want you to be completely satisfied with your Domino101 experience. This policy outlines the terms and conditions for refunds and returns.

Digital Products & Services

For digital products, game credits, and premium features:

• 48-Hour Window: Refund requests must be submitted within 48 hours of purchase
• Unused Products: Refunds are only available for unused digital products or credits
• Technical Issues: Full refunds available if technical problems prevent product use
• Accidental Purchases: Refunds considered for clearly accidental transactions

Subscription Services

For recurring subscription services:

• Pro-rated Refunds: Available for unused portions of subscription periods
• Cancellation: Subscriptions can be cancelled at any time with access continuing until period end
• Billing Issues: Full refunds for unauthorized or incorrectly charged subscriptions

Physical Merchandise

For physical products (if applicable):

• 30-Day Return: Items can be returned within 30 days of delivery
• Original Condition: Items must be unused and in original packaging
• Return Shipping: Customer responsible for return shipping costs unless item is defective

Non-Refundable Items

The following are not eligible for refunds:

• Used game credits or consumable items
• Completed tournament entries
• Digital products used beyond the 48-hour window
• Personalized or customized digital content

Refund Process

To request a refund:

1. Contact our support team at refunds@domino101.com
2. Provide your transaction ID and reason for refund request
3. Allow 3-5 business days for review and processing
4. Approved refunds will be processed to the original payment method within 7-10 business days

Dispute Resolution

If you're not satisfied with our refund decision:

• You may appeal the decision by contacting support@domino101.com
• We'll review your case within 5 business days
• If still unsatisfied, you may contact your payment provider for a chargeback

Promotional Offers

For promotional purchases:

• Refunds may be prorated based on the actual amount paid
• Bonus credits received through promotions may be deducted from refunds
• Special terms may apply to limited-time offers

This refund policy may be updated periodically. Current version effective as of the date shown on this page.

For refund inquiries, contact refunds@domino101.com or call our support line during business hours.

Introduction

Welcome to MemoryPerSuite, a mobile game application created by Unycode Limited under the Domino101 brand. We respect your privacy and are committed to protecting your personal information. This Privacy Policy is designed to help you understand what information we collect, why we collect it, and how we use and safeguard that information.

Information We Collect

• Player Data: When you play MemoryPerSuite, we may collect game data, including your player level and player points, to enhance your gaming experience and track your progress.
• Storage Access: MemoryPerSuite requires access to your device's storage to store game data and settings locally on your device.

How We Use Your Information

We use the collected information to:

• Enhance Gameplay: The player data collected is used to provide a better gaming experience and track player progress within the game.
• Storage Access: Access to your device's storage is required for the App to store and retrieve game data, including settings, saved games, and other related files.

Data Retention

We retain your player data for as long as you have the app installed. If you uninstall the app, the player data will be deleted from our servers. Game data stored on your device will be retained until you choose to delete it.

Information Sharing

We do not share your personal information or player data with third parties. Your data is solely used for the purposes outlined in this policy.

Security

We are committed to protecting your data and have implemented appropriate security measures to safeguard your information from unauthorized access, disclosure, alteration, and destruction.

You can choose not to share your player data by not playing the game. If you have already shared data and wish to delete it, please uninstall the app. You can also manage storage permissions in your device's settings.

MemoryPerSuite is suitable for all ages. The standalone game does not require a Domino101 account; we collect only the game progress data described above, not account registration details such as email or phone.

If you have any questions about our Privacy Policy, your data, or storage access, please contact us at memory@unycode.net.

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Zero-Tolerance Policy for CSAE

Domino101 and DominoConnect maintain a zero-tolerance policy regarding child sexual abuse and exploitation (CSAE). We are committed to creating a safe environment for all users, especially children.

Prohibited Content

The following are strictly prohibited across all our platforms:

• Content that sexualizes minors in any way
• Child sexual abuse material (CSAM)
• Grooming behavior or attempts to establish inappropriate relationships with minors
• Content that endangers children or contains child nudity for any purpose

Enforcement & Reporting

Our enforcement measures include:

• Automated scanning of public media and feed post text before publication (see AI Processing)
• Manual review of flagged or reported content by platform operators
• Removal or unpublishing of violating content and suspension or termination of accounts
• Cooperation with law enforcement and reporting to the National Center for Missing & Exploited Children (NCMEC) when we become aware of CSAM

To report violations:

1. Use the in-app "Report" control on feed posts
2. Email safety@domino101.com with relevant details

Reports are handled confidentially and reviewed as promptly as practicable.

Compliance Framework

We work to comply with applicable child protection laws, including COPPA where applicable, and will report CSAM when we become aware of it.

This policy is regularly reviewed to ensure maximum protection for children using our platforms. For questions or concerns, contact safety@domino101.com.

The full text of our child safety standards is available at domino101.com/safety.

Membership & Subscription Data

What Subscription Data We Collect

When you subscribe to a Domino101 membership, we collect and store the following information:

• Membership Details: Your selected tier, billing interval (monthly/annual), subscription start and renewal dates
• Transaction Records: Payment amounts, dates, transaction reference IDs, and payment status
• Subscription Status: Active, past due, cancelled, or expired status history
• Tier Change History: Records of upgrades, downgrades, and cancellations with timestamps
• Feature Access Logs: Which premium features your membership tier grants access to

Recurring Payment Data

For recurring subscription payments processed through Fiserv:

• Payment Tokens: Fiserv stores a secure tokenized reference to your payment method for recurring charges. Domino101 does not store your full credit/debit card number
• Last Four Digits: We may store the last four digits of your card for your reference and identification purposes only
• Billing Address: Address information provided during payment setup is stored by Fiserv in accordance with their privacy policy
• Payment Processor: All payment data handling is governed by Fiserv's security standards and PCI-DSS compliance

How We Use Subscription Data

Your subscription data is used for the following purposes:

• Processing and managing your recurring subscription payments
• Granting and revoking access to tier-specific features and platform roles
• Sending billing notifications, renewal reminders, and payment failure alerts (see also Contact & Messaging for SMS and email generally)
• Providing customer support for subscription-related inquiries
• Generating aggregated, anonymized analytics about membership usage (never sold to third parties)
• Complying with financial record-keeping and tax obligations

Data Retention

Subscription data is retained according to the following schedule:

• Active Subscriptions: All data retained while your subscription is active
• After Cancellation: Membership records retained for 12 months for reactivation purposes
• Transaction History: Payment records retained for 7 years to comply with financial regulations
• Recurring Payment Tokens: Deleted from Fiserv within 30 days of subscription cancellation and final billing period end
• Account Deletion: If you delete your Domino101 account, subscription data is anonymized within 90 days, except where retention is required by law

Your Rights

Regarding your subscription data, you have the right to:

• Access: Request a copy of all subscription data we hold about you
• Rectification: Correct any inaccurate subscription or billing information
• Cancellation: Cancel your subscription at any time through account settings or the membership page
• Data Portability: Request your subscription history in a machine-readable format
• Erasure: Request deletion of subscription data, subject to legal retention requirements

To exercise these rights, contact privacy@domino101.com or payments@domino101.com.

Third-Party Data Sharing

Subscription data may be shared with the following third parties:

• Fiserv (Payment Processor): For processing recurring payments and managing payment tokens
• Tax Authorities: As required by Jamaican law and applicable international tax regulations
• Fraud Prevention: With fraud detection services to protect against unauthorized transactions

We do not sell, rent, or trade your subscription data to any third parties for marketing purposes.

Domino101 Player Identity Policy

Domino101's purpose is not simply to register players for individual competitions. It is to establish a persistent competitive identity so a player's participation, results, statistics, rankings, and achievements can follow them throughout their career.

The objective is not a database of personal information. The objective is a reliable player identity layer for the sport of domino.

The data controller is Unycode Limited, operating Domino101. This chapter is written under the Jamaica Data Protection Act, 2020, and explains why identity exists, what we collect, what the public sees, and how you can access, correct, export, or request erasure of account data.

Two different problems

Club masterlists and Domino101 solve different problems.

The old masterlist was a competition registration record: these are the players Club X says are playing in this competition. It did not matter very much if John Brown appeared on another list as John Brown, because the competition manager was primarily tallying participation.

Domino101 is building something different: this is one specific player, and here is their verified history across competitions, clubs, seasons, matches, results, and rankings. Once you make that transition, identity becomes a core piece of competition infrastructure.

The old model was registration-centric: Competition → Club → Player. The player existed because they were in that competition. Domino101 is player-centric: Player → Career → Competitions → Clubs → Matches → Statistics. A competition becomes one part of the player's history. You cannot reliably say “this player has competed in 37 sanctioned competitions” from disconnected masterlists.

Why a name is not enough

A league does not only need to know that Alex Dowie is playing for Club A. It needs to know that this Alex Dowie is the same player who played for Club B last season, represented a national side, has these statistics, and has this ranking.

If the system only stores a name, it immediately has a problem. There can be another player with the same name, the same player using a different alias, a typo, a nickname in one competition and a legal name in another, or two clubs registering “Bigga” and “Christopher Williams” as if they were different people.

Without identity resolution, Domino101 cannot accurately build rankings or career records, and it cannot prevent the same person being registered to different clubs in the same league. That is a competition-integrity problem as well as a recognition problem: eligibility, transfers, suspensions, accumulated statistics, tournament eligibility, and historical records all depend on knowing when two registrations belong to the same player.

What we need — and what we do not

We agree that we should not collect personal information just because we can. We collect only the minimum necessary to establish and maintain identity.

Potentially necessary

• Full name
• Alias / display name
• Email or phone as an identity credential (not both as a requirement forever)
• A platform-generated internal Player ID used to join records together
• Date of birth only when genuinely required for an age-restricted or junior competition

Not collected for identity

• Home address
• National identification numbers
• Employer
• Other demographic information unrelated to competition

We need at least one reliable identity attribute that allows us to distinguish one player from another and determine when two registrations belong to the same person. Phone and email are useful attributes for that. They are not the only possible mechanisms, and they are not the player's public identity.

What the public sees

Phone and email are never the public player profile. The internal Player ID is a join key for the system, club managers, and the player in DCMS operations (claim, NFC, registration). It is not printed on public profiles, rankings, overlays, or duo labels.

A public card looks like:

• C. Williams (Chris) — initials plus alias, or another display preference you choose
• Club or duo
• Ranking, career matches, wins, awards

You can choose Real Name, Alias Only, or Initials + Alias in DCMS Profile settings. Rankings and official results remain public as league history. Promotional material featuring player photos will only be used with the player's consent whenever practical. Officials and the player still see full identity where they need it to run a competition fairly.

Your data rights

A central store of identity credentials creates responsibility. That is why we minimize what we collect, restrict who can see contact details, and give you ways to act on your data.

• Access and correction: update your profile, or contact privacy@domino101.com.
• Export: request a copy of the account data we hold about you (signed-in Settings / Profile, or email).
• Deactivate: hide your account and come back later. Personal details are still stored.
• Erase account data: remove contact details and login. Your legal name is reduced to initials. Your alias, match history, duos, rankings, and awards stay, because they are a shared sporting record. We do not delete a partner's career by wiping a duo.

We may refuse or delay erasure where we must retain records for outstanding financial obligations, an active disciplinary or eligibility hold, or legal retention. Competition statistics attached to the sporting profile are retained as a legitimate interest in the integrity and history of the sport.

To exercise these rights, use Profile / Connect Settings while signed in, the contact form (Privacy / data rights), or privacy@domino101.com.

Contact & Messaging

Phone numbers and email addresses are stored first as identity credentials: they help Domino101 determine that two registrations belong to the same player and protect account integrity. They are not collected so we can market to you, and they are not shown on public player cards. See Player Identity.

What contact data we collect

Depending on how you use the platform, we may store a phone number and/or an email address on:

• Your User account
• Your Domino Player profile
• Club Member and Competition Player records
• Invite, claim, and registration flows that ask you to confirm contact details

One reliable identifier is enough for identity matching. We do not require both phone and email in every flow, and we do not collect addresses or national IDs for this purpose.

How we use contact data

Identity resolution (primary): matching a returning player to their existing sporting profile, preventing duplicate registrations in the same league, and tying results to the right career record.

Platform-related (operational) messages (secondary): we may also use the same phone or email to operate the service — for example match alerts, registration and profile-completion links, schedules, membership and billing notices, safety/security notices, and club or competition operational texts or emails sent by authorized managers through Domino101 tools. Providing contact details and using the service authorizes this use under our Terms — Communications.

Third-party content: sponsor offers, partner promotions, advertiser material, and other non-operational commercial content delivered by or through the platform are sent only if you opt in on your Player Profile (Message preferences). The default is off. Operational messages do not require this opt-in.

Who may message you

• Domino101 / Unycode Limited operators
• Authorized Club Managers and Competition Managers using Domino101 messaging features (subject to permissions and, where applicable, subscription feature gates)

Processors and sharing

To deliver SMS we may share phone numbers and message content with our configured SMS gateway provider. To deliver email we use our mail infrastructure. Data is shared only as needed to send the message. We do not sell, rent, or trade your contact details for third-party marketing lists.

Your choices

• Update or remove phone and email in your account or player/member profile settings
• Turn third-party content consent on or off in DCMS Profile → Message preferences
• Request access, correction, export, or account-data erasure where applicable via Profile / Connect Settings, the contact form, or privacy@domino101.com

Removing a phone number or email stops future messages to that channel where practicable, except notices we must send for legal or security reasons.

How Domino101 uses AI

Domino101 uses automated and AI-assisted tools to operate the platform. We disclose these uses clearly so you know when machine learning processes your content or data.

Features that use third-party AI (OpenAI)

Our primary AI provider is OpenAI. Depending on configuration, scorecard photo parsing may alternatively use Google Gemini. Data is sent to these providers only for the purposes listed below — not to train public models on your content under OpenAI's API data-use terms.

• Content moderation: Public feed post text and images are scanned before publication to detect policy violations.
• Scorecard import: Photos of match scorecards you upload may be sent to AI vision models to read scores and table data.
• Competition & battle stories: Competition statistics, standings, and optional manager notes may be sent to generate social-style recaps. Published feed teasers from this feature are labeled AI-assisted.
• Fixture & award suggestions: Competition data and manager prompts may be sent to suggest matchups or award titles (manager tools only).
• Friend-invite photo compare: Player avatar URLs may be compared using AI vision when verifying identity in invite flows.

On-device processing

Background removal in the image editor runs locally in your browser using an on-device AI model. Those images are not sent to OpenAI unless you separately upload them elsewhere on the platform.

What data may be sent

• Text you post or draft for feeds
• Images and videos you upload to public areas (avatars, feed media, club assets, scorecard photos)
• Competition statistics, match results, standings, and manager notes you provide
• Player avatar URLs in specific verification flows

Your choices

• You can report content you believe is incorrect or harmful using in-app Report controls.
• You can manage profile data, export, and erasure requests under Player Identity.
• Scorecard import and story generation are optional manager features — you choose when to use them.

Questions: privacy@domino101.com

Service providers we use

We share data with the following categories of processors only as needed to operate Domino101:

We do not sell your personal information. We do not share contact details with third parties for their independent marketing without your opt-in (Contact & Messaging).

Your privacy rights

Depending on where you live, you may have additional rights beyond those in the Player Identity chapter.

GDPR / UK GDPR (EEA & UK)

• Access, rectification, erasure, restriction, portability, objection — contact privacy@domino101.com or use Profile export/erasure tools.
• Consent: Non-essential analytics cookies require your consent via our cookie banner.
• Supervisory authority: You may lodge a complaint with your local data protection authority.

California (CCPA/CPRA)

• Categories collected: identifiers (name, email, phone), commercial information (subscriptions), internet activity (analytics), and user-generated content you upload.
• Do Not Sell or Share: We do not sell or share personal information for cross-context behavioral advertising.
• Know / delete: Request access or deletion via Profile tools or privacy@domino101.com.

Jamaica Data Protection Act

Our primary data controller is Unycode Limited (Jamaica). Player identity practices are described under Player Identity.