What we store and how we use it

Cookies

When you use Domino101.com, the site and its service providers may use cookies and other tracking technologies for storing information, including pixels (also known as a "web beacon" or "clear GIFs"), local storage, and device indetifiers, to help provide, protect and improve the Portal. For example, to save your preferences, personalize content, target ads based on your interests, combat fraud and abuse, and streamline your access to the Portal. This policy explains how and why we use these technologies and the choices you have. We use "cookies" and "similar technologies" interchangeably to refer to all of these technologies.

What is a Cookie?

Cookies are small text files placed on your computer, phone, or other device when you visit websites and are used to record information about your activity, including the pages you view, the content you listen to, ads you click on, your settings, and other actions you take on the Platform. Cookies can be "persistent" or "session" cookies. Persistent cookies stay on your device for a set period of time or until you delete them, while session cookies are deleted once you close your web browser.

What do we actually store?

We use these cookies to identify our vistitors. To smooth the authentication process.

User Game and Site Preferences

These cookies allow certain functions of the platform to work according to the choices you make. For example, when you continue to use or come back to the Platform, we will recognize your user name and remember your settings and content preferences.

Temporary Game State

These cookies are used to save your progress while you play, in the event your computer shuts down prematurely you can resume where your game was interrupted.

Payment Privacy

Secure Payment Processing

At Domino101, we prioritize the security of your payment information. We have implemented industry-standard security measures to ensure your financial data remains protected throughout the payment process.

Payment Data Security

We want to assure you that:

• No Card Storage: Domino101 does not store, process, or have access to your credit card or banking information
• Bank-Hosted Processing: All payment transactions are processed through secure, bank-hosted payment pages
• Encrypted Transmission: All payment data is transmitted using SSL/TLS encryption over our HTTPS-certified platform
• PCI Compliance: Our payment partners maintain PCI DSS compliance for secure card data handling

Payment Process

When you make a payment on Domino101:

1. You are redirected to a secure, bank-hosted payment page
2. Your payment information is entered directly on the bank's secure servers
3. We only receive confirmation of payment success or failure
4. No sensitive financial data passes through our servers

Transaction Information We Collect

For payment processing and record-keeping, we may collect:

• Transaction ID and confirmation numbers
• Purchase amount and currency
• Date and time of transaction
• Product or service purchased
• Billing name and address (for invoicing purposes)

Payment Data Retention

We retain transaction records for:

• Legal and regulatory compliance requirements
• Customer support and dispute resolution
• Fraud prevention and security monitoring
• Tax and accounting purposes

Transaction records are kept for a maximum of 7 years as required by law, after which they are securely deleted.

Third-Party Payment Processors

We partner with reputable, certified payment processors who maintain their own privacy policies. These processors are bound by strict data protection agreements and industry standards.

For payment-related privacy concerns, contact us at payments@domino101.com

Refund Policy

Refund & Return Policy

We want you to be completely satisfied with your Domino101 experience. This policy outlines the terms and conditions for refunds and returns.

Digital Products & Services

For digital products, game credits, and premium features:

• 48-Hour Window: Refund requests must be submitted within 48 hours of purchase
• Unused Products: Refunds are only available for unused digital products or credits
• Technical Issues: Full refunds available if technical problems prevent product use
• Accidental Purchases: Refunds considered for clearly accidental transactions

Subscription Services

For recurring subscription services:

• Pro-rated Refunds: Available for unused portions of subscription periods
• Cancellation: Subscriptions can be cancelled at any time with access continuing until period end
• Billing Issues: Full refunds for unauthorized or incorrectly charged subscriptions

Physical Merchandise

For physical products (if applicable):

• 30-Day Return: Items can be returned within 30 days of delivery
• Original Condition: Items must be unused and in original packaging
• Return Shipping: Customer responsible for return shipping costs unless item is defective

Non-Refundable Items

The following are not eligible for refunds:

• Used game credits or consumable items
• Completed tournament entries
• Digital products used beyond the 48-hour window
• Personalized or customized digital content

Refund Process

To request a refund:

1. Contact our support team at refunds@domino101.com
2. Provide your transaction ID and reason for refund request
3. Allow 3-5 business days for review and processing
4. Approved refunds will be processed to the original payment method within 7-10 business days

Dispute Resolution

If you're not satisfied with our refund decision:

• You may appeal the decision by contacting support@domino101.com
• We'll review your case within 5 business days
• If still unsatisfied, you may contact your payment provider for a chargeback

Promotional Offers

For promotional purchases:

• Refunds may be prorated based on the actual amount paid
• Bonus credits received through promotions may be deducted from refunds
• Special terms may apply to limited-time offers

This refund policy may be updated periodically. Current version effective as of the date shown on this page.

For refund inquiries, contact refunds@domino101.com or call our support line during business hours.

MemoryPerSuite

Introduction

Welcome to MemoryPerSuite, a mobile game application created by Unycode Limited under the Domino101 brand. We respect your privacy and are committed to protecting your personal information. This Privacy Policy is designed to help you understand what information we collect, why we collect it, and how we use and safeguard that information.

Information We Collect

• Player Data: When you play MemoryPerSuite, we may collect game data, including your player level and player points, to enhance your gaming experience and track your progress.
• Storage Access: MemoryPerSuite requires access to your device's storage to store game data and settings locally on your device.

How We Use Your Information

We use the collected information to:

• Enhance Gameplay: The player data collected is used to provide a better gaming experience and track player progress within the game.
• Storage Access: Access to your device's storage is required for the App to store and retrieve game data, including settings, saved games, and other related files.

Data Retention

We retain your player data for as long as you have the app installed. If you uninstall the app, the player data will be deleted from our servers. Game data stored on your device will be retained until you choose to delete it.

Information Sharing

We do not share your personal information or player data with third parties. Your data is solely used for the purposes outlined in this policy.

Security

We are committed to protecting your data and have implemented appropriate security measures to safeguard your information from unauthorized access, disclosure, alteration, and destruction.

You can choose not to share your player data by not playing the game. If you have already shared data and wish to delete it, please uninstall the app. You can also manage storage permissions in your device's settings.

MemoryPerSuite is safe for all ages. We do not collect personal information from anyone.

If you have any questions about our Privacy Policy, your data, or storage access, please contact us at memory@unycode.net.

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Child Safety Standards

Zero-Tolerance Policy for CSAE

Domino101 and DominoConnect maintain a zero-tolerance policy regarding child sexual abuse and exploitation (CSAE). We are committed to creating a safe environment for all users, especially children.

Prohibited Content

The following are strictly prohibited across all our platforms:

• Content that sexualizes minors in any way
• Child sexual abuse material (CSAM)
• Grooming behavior or attempts to establish inappropriate relationships with minors
• Content that endangers children or contains child nudity for any purpose

Enforcement & Reporting

Our enforcement measures include:

• Proactive content filtering and human moderation
• Immediate content removal and permanent account termination for violations
• Cooperation with law enforcement and reporting to the National Center for Missing & Exploited Children (NCMEC)

To report violations:

1. Use the in-app "Report" button
2. Email safety@domino101.com with relevant details

All reports receive priority attention and are handled confidentially with a 24-hour response target.

Compliance Framework

We adhere to all applicable child protection laws including COPPA and regulations requiring CSAM reporting. We actively collaborate with industry partners and law enforcement to combat child exploitation.

This policy is regularly reviewed to ensure maximum protection for children using our platforms. For questions or concerns, contact safety@domino101.com.

The full text of our child safety standards is available at domino101.com/safety.

Subscription Privacy

Membership & Subscription Data

What Subscription Data We Collect

When you subscribe to a Domino101 membership, we collect and store the following information:

• Membership Details: Your selected tier, billing interval (monthly/annual), subscription start and renewal dates
• Transaction Records: Payment amounts, dates, transaction reference IDs, and payment status
• Subscription Status: Active, past due, cancelled, or expired status history
• Tier Change History: Records of upgrades, downgrades, and cancellations with timestamps
• Feature Access Logs: Which premium features your membership tier grants access to

Recurring Payment Data

For recurring subscription payments processed through Fiserv:

• Payment Tokens: Fiserv stores a secure tokenized reference to your payment method for recurring charges. Domino101 does not store your full credit/debit card number
• Last Four Digits: We may store the last four digits of your card for your reference and identification purposes only
• Billing Address: Address information provided during payment setup is stored by Fiserv in accordance with their privacy policy
• Payment Processor: All payment data handling is governed by Fiserv's security standards and PCI-DSS compliance

How We Use Subscription Data

Your subscription data is used for the following purposes:

• Processing and managing your recurring subscription payments
• Granting and revoking access to tier-specific features and platform roles
• Sending billing notifications, renewal reminders, and payment failure alerts
• Providing customer support for subscription-related inquiries
• Generating aggregated, anonymized analytics about membership usage (never sold to third parties)
• Complying with financial record-keeping and tax obligations

Data Retention

Subscription data is retained according to the following schedule:

• Active Subscriptions: All data retained while your subscription is active
• After Cancellation: Membership records retained for 12 months for reactivation purposes
• Transaction History: Payment records retained for 7 years to comply with financial regulations
• Recurring Payment Tokens: Deleted from Fiserv within 30 days of subscription cancellation and final billing period end
• Account Deletion: If you delete your Domino101 account, subscription data is anonymized within 90 days, except where retention is required by law

Your Rights

Regarding your subscription data, you have the right to:

• Access: Request a copy of all subscription data we hold about you
• Rectification: Correct any inaccurate subscription or billing information
• Cancellation: Cancel your subscription at any time through account settings or the membership page
• Data Portability: Request your subscription history in a machine-readable format
• Erasure: Request deletion of subscription data, subject to legal retention requirements

To exercise these rights, contact privacy@domino101.com or payments@domino101.com.

Third-Party Data Sharing

Subscription data may be shared with the following third parties:

• Fiserv (Payment Processor): For processing recurring payments and managing payment tokens
• Tax Authorities: As required by Jamaican law and applicable international tax regulations
• Fraud Prevention: With fraud detection services to protect against unauthorized transactions

We do not sell, rent, or trade your subscription data to any third parties for marketing purposes.